Returns & Refunds

REFUNDS

We believe in our products and stand behind them. If you're not totally satisfied with your product, reach out to us for a full refund. There is no need to return your item.

We understand not all pets will react or accept the supplement the same. That's why we offer a money-back guarantee, available as long as product is within expiration date and container is not empty. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at info@sciencepure.com with photos and detailed information as to why the product didn't work out for you.

We will process your refund, or exchange, and you can gift the rest of your canister to a furriend who may benefit from it. 

RETURNS

We offer a 100% Satisfaction Guarantee or your money back. There is no time limit on returns or exchanges as long as there is some product left in the canister and as long as you return the canister at least six months prior to its expiry date. Please contact us for assistance toll free at 1-877-533-9163.

HOW DO I CHANGE MY ORDER?

If you would like to change your order, please contact Customer Support toll free at 1-877-533-9163.

WHAT HAPPENS IF I GET THE WRONG ORDER?

If you’ve received the wrong order, simply call Customer Support at 1-877-533-9163 and we’ll fix it for you fast.

WHAT IF MY ORDER IS DAMAGED?

Please call Customer Support toll free at 1-877-533-9163 if your order is damaged upon receipt and we’ll solve the issue for you right away.