Quick Shipping & Easy Returns
*** Due to the recent floods in British Columbia, the delivery time of your package(s) may be delayed. We appreciate your patience.
- Free shipping on orders over CDN$100 (before taxes) & USD$120.
- Most orders are shipped within 24 - 48 hours directly from either our warehouse in British Columbia, Canada, or Washington, US.
- You can expect to receive your formulas in approximately 7 to 10 business days.
- Need it faster? No problem. An expedited shipping option is available at checkout.
We offer a 100% Satisfaction Guarantee or your money back. There is no time limit on returns or exchanges as long as there is some product left in the canister and as long as you return the canister at least six months prior to its expiry date. Please contact us for assistance toll free at 1-877-533-9163.
How Do I Change My Order?
If you would like to change your order, please contact Customer Support toll free at 1-877-533-9163.
What Happens if I Get the Wrong Order?
If you’ve received the wrong order, simply call Customer Support at 1-877-533-9163 and we’ll fix it for you fast.
What if My Order is Damaged?
Please call Customer Support toll free at 1-877-533-9163 if your order is damaged upon receipt and we’ll solve the issue for you right away.
With all the hustle and bustle of the holidays, delivery times tend to be a little slower. In order to receive your formulas in time for the holidays, we recommend placing your order no later than December 15th.
If you have any other questions about our shipping policies, please contact Customer Support at 604-392-6996 or toll free at 1-877-533-9163.